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Frequently Asked Questions

How do YourGoodSkin™ auto-shipments work?

Once you’ve ordered the YourGoodSkin™ system, you'll never need to worry about running out.

Your first shipment contains your first month’s supply of products. After the first month, you will be charged and receive your next 60 days’ supply of YourGoodSkin products delivered right to your doorstep, at exclusive below-retail prices. There is no obligation, and you can cancel or adjust your shipping preferences at any time.

What is included with the YourGoodSkin™ exclusive TV offer?

Our Everyday Collection includes the Balancing Skin Concentrate, our SPF 30 Anti-Oxidant Day Cream with SPF 30, and our Pro Vitamin Overnight Cream.

Our Complete Collection includes everything in the Everyday Collection, plus the Pore Minimizing Tonic and the Refreshing Face Wash. Complete Collection subscribers also get a free Mystery Gift every month.

As part of the exclusive TV offer only available on this website, you will also receive an additional Balancing Skin Concentrate and the Cica Repair Sleep Paste— these FREE gifts are our special welcome to you.

Approximately 60 days after you receive each shipment, we will automatically ship your next supply of products. You will be charged per shipment, unless you call to make changes at least three days prior to your next shipment date—for easy reference, this is printed on the packing slip included in your order. If, for any reason, you're not 100% thrilled with your order, simply return the products within 30 days of receipt for a full refund of the purchase price, minus shipping and handling. You may cancel at any time by calling customer service at 866-664-6637. 

How does billing work?

Approximately 30 days after your first order has shipped, we will automatically send you a new 60-day supply. After that, we’ll keep sending you a new supply approximately every 60 days, until you cancel or otherwise change your shipping preferences.

You will be billed once each shipment is sent out for delivery.

You can cancel, customize or adjust your shipping intervals at any time by calling our friendly Customer Service Team at 866-664-6637. If you plan to make any changes to your preferences, please make sure to call at least three days prior to your next shipment date, which you can find on your packing slip included in your order, to avoid being charged. For more information about changing your subscription options, see “Can I pause my auto-shipments?” below.

How do I cancel my auto-shipments?

You can also cancel your order at any time by calling 1-866-664-6637.

For CA residents: You can also cancel your service by sending us an email at CustomerService@getyourgoodskin.com with the subject ‘Order Cancellation.’ Please include your name and order number so we can confirm your order. We will provide a cancellation confirmation once your order has been cancelled.

How can I try different YourGoodSkin™ products?

Your Everyday Collection Kit includes our Balancing Skin Concentrate, our Antioxidant Day Cream with SPF 30, and our ProVitamin Overnight Cream.

By upgrading to the 5-piece Complete Collection, you will be able to try two additional products. Plus, we will include a free Mystery Gift in every monthly shipment so you can try other YourGoodSkin™ products.

Can I pause my auto-shipments?

Yes! You may suspend your next shipment by up to 12 weeks. To pause your shipments, please call our friendly Customer Service Team at 866-664-6637. Make sure to call at least three days prior to your next shipment date, which you can find on your packing slip included in your order, to avoid being charged. 

How do I return a product I am not satisfied with?

All YourGoodSkin™ products are backed by a 30-day Money-Back Guarantee. If, for any reason, you're not 100% thrilled with your order, simply return the products within 30 days of receipt for a full refund of the purchase price, minus shipping and handling.

How soon will I receive my order? 

Please allow 7–10 business days from the date you place your order for your products to be delivered.

For rush shipping, please allow 2 business days from the date you place your order for your products to be delivered.

How do I track my order?

Once your order is placed, a tracking number will be generated and sent to the e-mail address you provided. If you did not provide an e-mail address, you can call our Customer Service Team at 866-664-6637 to help you track your order. 

I had an allergic reaction to a product!

We're sorry to hear that! Please stop using the product and contact us at 866-664-6637 immediately. Our friendly Customer Service Team will assist you with anything you need. 

Are these products suitable for sensitive skin?

Yes. All YourGoodSkin™ products are formulated to be suitable for all skin types, including sensitive skin.

Are YourGoodSkin™ products Oil-Free?

Many of our products are oil free. Check the package for any oil-free claims. 

Are YourGoodSkin™ products non-comodegenic?

All the products are formulated to be non pore blocking – ingredients and products have been carefully formulated to comply with set technical requirements, including review against published information and/or confirmatory testing.

Do any YourGoodSkin™ products contain SPF?

Our YourGoodSkin™ SPF 30 Anti-Oxidant Day Cream contains SPF 30 and provides broad spectrum SPF 30 protection.

Are YourGoodSkin™ products free of parabens, phthalates, and sulfates?

All YourGoodSkin™ products are formulated without parabens, phthalates and SLS/SLES.

What forms of payment do you accept?

We accept all major credit cards (MasterCard, Visa, American Express, Discover) as well as credit card-affiliated gift cards.

Can I purchase YourGoodSkin™ as a gift for a friend or family member?

There's no better gift than the gift of YourGoodSkin™! We only ask that each household has a maximum of three active subscriptions at a time. 

What happens if a product I want is unavailable? 

We make every effort to ensure that YourGoodSkin™ products are always in stock. In the event that an item is out of stock when your order is due to ship, we'll let you know—and provide you with an update with approximate restock dates.

What if a product arrives damaged?

Your satisfaction is important to us! Should your order be damaged in shipping, simply return the damaged products and we will send you a replacement—free of charge. Please contact our Customer Service Team at 866-664-6637.

Where does YourGoodSkin™ ship?

At this time, YourGoodSkin™ ships to the 49 continental United States (including Alaska, excluding Hawaii) and the District of Columbia.